![]() ![]() Turn each Crucial Conversation into a course of action that leads to results.Bring people back into dialogue when they clam up or blow up.Seek a purpose that both parties are committed to.Spot the warning signs that indicate safety and dialogue are at risk.Recognize when you're at cross-purpose and take steps to rebuild safety and return.Recognize when you're at cross-purpose and take steps to rebuild safety and return to dialogue.Consider others' perspectives and assume they have good reasons before speaking up. Crucial Conversations Facilitator Training Software Package is a training course that is designed to teach communications skills.Identify victim, villain, and helpless stories you might be telling yourself to justify behavior.Keep composure when feeling angry, defensive, or intimidated.Identify problems contributing to poor results and broken relationships. Course Description: A crucial conversation is a discussion between two or more people where the stakes are high, opinions vary, and emotions run strong.Upon completion of this online course, participants will be able to: A certified instructor guides participants through engaging video examples, dynamic group discussions, and interactive practice sessions over five consecutive days in one 2.5-hour session each day. At the heart of healthy and high-performance organizations are people willing and able to hold Crucial Conversations. In fact, both individual and organizational success are largely determined by how quickly, directly, and effectively we speak up when it matters most. Whenever you're not getting the results you want, it's likely an important conversation either hasn't happened or hasn't been handled well. Summary and Objectives:Ĭrucial Conversations for Mastering Dialogue (12.5-hour) is an online course. Also, for any employee who wants to improve their two-way communication skills as they strive for excellence in the workplace. Ideal for supervisors and leaders who have responsibilities to get work accomplished with others. ![]()
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